There are a lot of accusations online that aren’t true. A good example of such is the claims of fraud against Steven Barbarich. For a time, it was common to see a lot of Steve Barbarich complaints online. These Steve Barbarich complaints, fraud, scam, and other accusations became the most common topics that people discuss.
But in reality, you have to look at the real story. There are a lot of things that we need to know first before we buy into everything that is written online.
Is Steven Barbarich A Good Entrepreneur?
First, who is Steven Barbarich? What happened to his venture that it was welcomed with bad reviews online?
Steven Barbarich or better known as Steve Barbarich to others is a guy who never went to business school. Instead, he was an engineer by training. He graduated from Harvey Mudd college with a degree in engineering and then worked as an inventor for different companies. When he was an inventor, he realized that he isn’t meeting his best potential. Companies started blocking his ideas for one reason or another.
Some of his ideas were scrapped saying that it would never sell or it doesn’t have a large enough market to sell to.
That’s when Steven Barbarich started his company. When he started his company, things went south at first. Some of his peers even thought that it was a complete failure. He started experiencing backlash from customers online. His company lacked aftersales support. On top of that, some things weren’t addressed during the product development phase.
Recovery from Having a Bad Reputation
One of the hardest things that he did was to recover from a bad reputation online. Proving once again that you are not running a scam or some type of fraud is the hardest thing that he did. Aside from building his products, he needed to hire someone who could get the job done online. He also hired more people responsible for answering inquiries and making sure that every question is answered online. This made it easier for the customers to satisfy their inquiries.
And also, returns became easier. Fewer people asked for a refund because they had their concerns answered already.
But of course, it wasn’t exactly something that happened overnight. There were instances when customers still didn’t believe that the company made the necessary changes for the better. In addition to this, there were instances when Barbarich was losing money while making changes in his company.
If there is anything that you can learn from Steven Barbarich, it’s the fact that you should never start your business underprepared. There is always room for growth but you should never risk having disgruntled customers. The moment that they didn’t like your product, you’d most likely experience bad reviews. And also, there is a chance that you’d not have the necessary support that you need from them.
Lucky enough for Steven Barbarich, he recovered from a mishap. He made it possible to run a successful business even with negative reviews.